Refund and Return Policy

Overview

My Print-on-demand partner is Printify, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

Reprint

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact me within 30 days of product delivery. Please get in touch with me writing an E-Mail to info@skyzana.com and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the valu of your return. Once the returned item is received, a gift certificate wll be mailed to you.

Refund and Return Policy

Overview

Reprint

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